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‘Chronic Pain Disorder’ medical panel opinion?

(For a further update on this issue please read Expired and fallen through the cracks)

What does it mean? Well, I’m struggling to get a clear understanding to be honest, even after being stamped with the ‘condition’ and living with it (apparently) for almost 5 years. To date, it seems to have panned out as psychological condition, gynecological condition, we don’t have to pay anymore medical expenses, blank stares, you can refer the matter to court, (and on and on it pathetically goes).

Let me explain myself further (and hopefully I might inspire some wonderful WorkCover specialist to shed some light), here I go:

From what I’ve gathered Chronic Pain Disorder basically means big general pain bucket and, its time to update the Wrongs Act 1958. And I’m stating very obvious information here because our Government has missed a very small detail… its 2012!!! So let me clear my throat… I’m going to have to make it loud… uuuuhuuuum:

Hello, anyone out there? If you are, it’s time to update the Wrongs Act of 1958 and the AMA Guidelines (1990s). Injured workers have injuries that can be addressed more appropriately, giving them a greater chance of getting back to work and lessening instances of permanent damage if the practitioners in the system can identify and use current information.

So what am I saying (and I speak from my own experience obviously)?

After my 130 week payment termination (how convenient for an injured worker to have no income during this time!!! Oh whoops, sorry, I should mention I did have the option to go to Centrelink), I attended Conciliation to dispute this termination of payments and from there was forwarded on for assessment to the Medical Panels (Medical Panels are constituted pursuant to the Accident Compensation Act 1985 and the Wrongs Act 1958 as stated on the website). I was assessed as having a Chronic Pain Disorder, basically, there is no specification for Neuropathic/Peripheral pain, or Neuralgia let alone any specific Pudendal Nerve issues or associated medical term so I was dumped in the big general pain bucket.

(At this point I’d like to break down the chronic pain disorder meaning even further. From my injured-worker-who-is-requiring-support-and-proper-treatment perspective this ‘opinion’ also means: we don’t know anything about back pain, we are not up to date, we don’t care about being up to date, too hard basket, vague, we can see you’re in pain – this’ll do)

So after gaining this vague label (and this is the second one because your WorkCover case number provides the first!), every decision the WorkSafe Agent and associated bodies, made since (or didn’t) stemmed from this opinion. So my follow up Independent* Medical Assessments (IMEs) were with Orthopedic Surgeons and Psychiatrists and yes, you guessed it if you’ve read through quite a bit of this site, they found no injury. Did anyone refer me on to a Neurologist? No. (Did I ask, yes, was I ignored, obviously or perhaps I was caught up in another case manager change over). Did any practitioner really look into my issue? No. They followed the big general pain bucket style, I was thrown in again and again.

However, some medical expenses support continued and also my weekly entitlements. Until last year that is. Firstly, the request for my wonderful, reviving peripheral stimulation device was ignored so I had to seek an answer through the Conciliation process (and yes of course my surgeon and I requested permission but as if I was going to wait 1 year for the faffing around, so I would like to take this opportunity and thank my private health insurer for paying 90% of the costs and continues to be my main medical support through my biggest progress period), and also, some massage reimbursements that suddenly died off too. Shortly after this, all remaining medical expenses were terminated leaving me with $zilch therapy support! In my letter I was told the decision was based on my ‘last’ Independent Medical Examinations (IME’s). What’s strange about that is the referred reports were exactly like all previous IME’s and I had been receiving medical expenses after those reports. This termination letter was quite sudden… out of the blue. It even ignored the most recent report that was due to come from an IME, a Psychiatrist** but had not yet been sent to the WorkSafe Agent or myself, not that it would have made a difference as the psych reports all say I’m fit for duty but it adds to the my point of poor support from this system, and makes me question the far from WorkSafe protocol of asking for a report and not using it. The decision to terminate medical expenses had obviously been made and I have no idea why and never will.

But. I have a hunch why this may have happened suddenly, and here my big general pain bucket opinion reappears. During Conciliation for the above mentioned two disputes (unpaid reimbursements, and seeking a response for the request of my stimulation device), the definition of my ‘Chronic Pain Disorder’ suddenly transformed and became a ‘Psychological Condition’. Apparently, this particular Conciliator thought that for some time, my WorkSafe Agent had it wrong and I was not meant to be having massage treatments or physiotherapy for a ‘Chronic Pain Disorder’ because it was a ‘Psychological condition’ (yes I know I’m repeating myself but that’s the way it was told, and actually repeated again, and again…).

My stomach turned when my Conciliator looked at my WorkSafe Agent representative and in a curious, happy manner said, that’s a fight for another day and continued on to resolve the mistaken unpaid reimbursements and to seek an answer in relation to my request for the stimulation device. At the time I didn’t understand it (and couldn’t for the life of me think of what might be funny either) and nor did I understand later when I spoke to this Conciliator on the phone and he repeated yet again, that I had a ‘Psychological condition’ and even added his confusion as to how a stimulation device can treat a… yes, he said it again, a ‘Psychological condition’. No where did my WorkSafe Agent or the Conciliator, dispute having paid my Neurosurgeon’s appointments???? I won the dispute for my massage reimbursements on account my Insurer was ‘honouring’ their having paid them previously but I was firmly told there would be no more massage treatments or therapy support and certainly no stimulation reimbursement. They were however continuing my General Practitioner and Neurologist’s appointments (but not treatment, get it? Neither do I!)

And the fight for another day? It came. I disputed the final decision made by the WorkSafe Agent to refuse reimbursement for my stimulation device and also tried to dispute the medical expenses termination. I didn’t get very far. Even though I had a professional Conciliator this time, my only choices were to go back to the Medical Panel for reassessment (yes, head back to 1958 and the 90’s!) or I was offered the choice of taking my WorkSafe Agent to Federal court.

My point.

Accurate diagnosis is critical to an injured worker’s support and chances of recovery. That’s impossible if our System uses the Wrongs Act 1958, the 20 year expired AMA Guidelines and unprofessional and uneducated employees.


So, now I have a brilliant stimulation device implanted, it revived me and gave me the ability to research my issue and that led me to a Chronic Pelvic Pain Physiotherapist, in the General Public system (that’s right, so she’s free), who finally diagnosed me correctly (and you may have guessed I don’t have a psych condition, pain disorder, or Gyneocological condition!). I’m currently having treatment and begun to make some progress, which is giving me hope that soon I might be able to work part time again. My WorkSafe Agent has not contributed to any of the effective treatment and worse still, doesn’t even want to know about it. Of course I tried, the first thing I did when I was diagnosed was call my (passing through at the time) Case Manager to tell him my exciting news and provide the WorkSafe Agent with my Physiotherapist’s details in order to help other injured workers. In one phone call I got the following details:

  • My Neurosurgeon didn’t know how to write reports in order to get me reimbursement for my implant,
  • WorkSafe don’t want to be seen paying for implants,
  • Why would they call the Physiotherapist when she was not treating me for my work injury (back to ‘Psychological Condition’),
  • You have a ‘Gynecological Condition’ (!!!!).

I wrote to our WorkCover Minister.

And please, once again, anyone from anywhere in the system, if I have any of this information wrong or misunderstood, please make a comment. Clarify some detail, answer my queries, give injured workers some hope.

* Read my definition of independent
** I have learnt not to read the reports from ‘IME’s’ especially Psychiatrists as the awful assumptions, judgements and pathetic template style assessment really bothers me, but my husband read this particular report (when it finally arrived months after my termination decision was made) and had to share one bit of information. I was described as tall! I’m 157cm!!!!????… no, not so tall no matter how much I stretch!!
By |2017-12-11T16:14:01+11:00January 21st, 2012|My rants, Work / System, Workcover|7 Comments


  1. Connie February 9, 2019 at 9:53 pm - Reply

    I’ve just been through the medical panel process 4 surgeons and 2 psychs
    I have chronic back pain due to an accident at work! Mri shows nothing other then degenerative disc disease however initial mri showed 2 herniated discs – no history of back pain – no history of disc disease no history of psychological issues
    Its almost invisible to everyone else except me – I KNOW & FEEL THIS PAIN EVERY DAY
    It’s going to be a LONG waiting game

    • Soula Mantalvanos February 10, 2019 at 5:55 pm - Reply

      I’m so sorry to read your comment Connie. It’s a horrific process I wouldn’t wish on anyone. That system exists to fund itself and those who work within it. Of course your pain is real and you shouldn’t have to prove it to anyone for any reason. Your own specialists and Dr should be able to provide enough proof. I’ve been there many times. It is a long waiting game. The system is not there to help you, you’re left in the meantime with no funds while unable to work. How is that insurance? I hope it’s all settled quickly and that your situation was understood. More so, I hope you can find relief and manage the issue so you can return to your life.

      • Connie February 11, 2019 at 10:10 am - Reply

        Thanks so much Soula
        It certainly is its cruel to put ppl through this!
        Fingers crossed for a favourable outcome

  2. steve October 22, 2013 at 9:04 pm - Reply

    everything you have said is 100% right ..so many lies from the IME’s they made up so much stuff that just did not happen on the day . “the things people do for there $1000 an hour fee”. the same is happening to me with a simular condition i have only 4 weeks left till my 130 week .. i do not know how case managers sleep at night.
    I’m sure i’ll go mad on the day my letter turns up.

    • Soula Mantalvanos October 22, 2013 at 9:17 pm - Reply

      Steve it’s a really difficult time but I’d highly recommend you have ‘WorkAssist’ or some other representitive with you at Conciliation or to help in the lead up. They can’t change the pathetic parts of the system but they’ll at least treat you like a human being and speak for you if you need them to. They know the system well and will be able to clarify any questions you have so you’re prepared.

      This part of the system (as well as many others) is truly beyond my comprehension. What system would stop an injured worker’s payments when they well and truly have our practitioner’s reports stating we’re unfit for work? So an injured worker is unwell, unable to work, unable to sort out their health and the only support they have seems to think it’s ok to (in this round about way) say ‘nup, assessment time, we’re pulling the plug until YOU prove YOU are UNWELL because we don’t believe any of the medical material you or your practitioners have provided is true’. How is that meant to get an injured worker well and back to work? and what’s more aggrevating is that the Conciliator will ask for your GP to write a report (VERY IMPORTANT YOU DO THAT) and after all the hell of IMEs, and being without any income, the conciliator reads that report quite thoroughly…. talk about wanting to give you a nervous breakdown. Why not save the anxt, tell me the system can’t find another way to do this? Why do payments have to stop? How is someone meant to live in that time if they can’t work?

      Putrid, stinks!

      Take care…

  3. Yuki June 19, 2012 at 12:40 pm - Reply

    Im having some problem with work cover too, I’ve been diagnosed with chronic pain syndrome and they sent me to a psychiatrist and independent doctor whom claim that my injury is psychological due to family issue and they found nothing of my injury. But I was diagnosed with it year back and its horrible

    • soula June 20, 2012 at 2:29 pm - Reply

      Yuki I’m so sad to read your message. This is a really tough road. WorkCover’s guidelines simply to acknowledge most of these chronic pain issues and from what I’ve heard its harder when there is family history. Have you been through conciliation? They may refer you to the Medical Panel who might acknowledge a ‘chronic pain disorder’. That’s what happened to me so thankfully my support continued in the form of weekly payments. My medical expenses support unfortunately has ceased. Our Government really needs to get onto this issue as WorkCover and the insurers are abiding those rules. Until they change, anyone with these issues is not going to get the help and support they need. And the worst part of that is we don’t get back to work.
      Try and keep your priorities in focus, your health and treatment comes first. Seek anyone who can help you so hopefully in the future you don’t need to resort to this ugly system. That’s my plan!

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