Worksafe’s Mission is:
‘Actively working with the community to deliver outstanding workplace safety and return to work, together with insurance protection.’
When speaking with a WorkSafe employee today it was made quite clear to me that Soula’s insurer is doing everything possible to delay potential reimbursements.
Yes, the WorkSafe employee agreed with me that the ‘hoops’ Soula is to jump through are all a waste of time, money and energy.
However, I was told to call back again in three months to see how they could help. What!?
When asked why I cannot be helped now, I was told that this is the way the system works and we have to go through the motions regardless that we both agreed it was a waste of time. (FYI. all your/our workcover premiums fund these meeting, interviews, medical visits)
The insurer has asked a financial question of us. We have answered it. The system however, says that Soula has to see a Medical Panel and 2 psychiatrists. Then she has to wait two months for their medical opinion before the insurer can focus on the financial question!
WorkSafe, you are not protecting our insurance rights, you are protecting the insurer!